I recently sat down with Scott Watts, our Sage Business Intelligence and reporting guru to address five common questions about Sage Intelligence and Sage Enterprise Intelligence. Scott is our Business Intelligence, expert.
Be Proactive Not Reactive With Your Cyber Security
Within the past 60 days, three of our Sage customers have been victims of Ransomware. In all cases, the Ransomware directly ‘attacked’ the Sage databases and brought the operational processing to a halt. Luckily, the customers’ IT teams were able to recover quickly by isolating the source and reinstalling backups. Though questions remain about the originating source of the attacks, the threats created a valuable learning experience for all about the importance of precaution and safekeeping. The customer’s planning and preparedness minimized the distraction and financial effects. Aside from these common tips to implement as best practices, two new trends are emerging as defense and recovery options, too.
If you’re an active customer of Sage 100, Sage 500 ERP or Sage X3 and paying annual Business Care, there are 5 ways to maximize your investment immediately. And the best part, most of these are either free or already included in your annual Business Care benefits! The examples below are specific to Sage 100 but, the assets are available for Sage 500 ERP and Sage X3, too.
In every industry, happy customers are product evangelists and a great source of customer referrals. They want everyone to know how great the product is, how much time it saves, and how it has delivered an exceptional experience.
There are lots of studies that suggest that customers on current versions of software are happier than customers on older versions. Analytics like Net Promoter Score, Average Sales per Customer, Customer Retention Rate, and even Repeat Sales measure customer engagement as a means of satisfaction. However, few of the methods actually explain why customers on current versions are happiest.
The Answer Lies in the Cloud
It happens. A lot. Every year, thousands of companies purchase and implement ERP solutions with the best of intentions ranging from decreasing operating expenses to increasing efficiencies and updating technologies. These companies also invest – and reinvest – annually in the publisher’s Business Care Plans without realizing its biggest benefit: enhancement releases.
A significant portion of a publisher’s Business Care Plan is strategically reinvested in the product in the form of usability enhancements, product features, security patches, and more. Still, companies become version-locked, never upgrading the initial software implemented that promised so many long-term advantages.
The question is why – and how do you avoid Version-Locked ERP?
If you are running an old version of your ERP system or you are using software that was installed more than five years ago, you would probably be surprised at the technological advances and time-saving features that today’s ERP solutions offer.
Here is a simple recap of ERP trends we are seeing across the industry.
Some publishers (think Sage, Microsoft, and SAP) are further along in the adoption and perfection of these capabilities. But, if you’re in the process of evaluating software replacement options, be sure to add these features to your ERP checklist along with your critical operational needs.
If you own and operate a business in the state of Massachusetts, did you know there’s a program offering grants for new employees and ongoing training? The Workforce Training Fund Program (WTFP) offers grant programs for companies of all sizes and fund amounts range from $3,000 to $250,000. Midway through 2016, the WTFP has already awarded more than $8M in workforce training grants!
With three different programs to choose from – General, Express, or Direct Access – you can personalize your grant award request to suit your needs.
Does this apply to Sage software and RKL eSolutions?
Since 2013 when signed into law, the Drug Quality and Security Act (DQSA) has slowly introduced new guidelines that will run through 2023. Title II, specifically the Drug Supply Chain Security Act (DSCSA), details specific electronic and business systems measures to trace and identify the distribution of prescription drugs throughout the US. The basic premise is the management, traceability and accessibility to lot information in an effort to verify, detect, notify, and facilitate recalls throughout the supply chain. The FDA has been tasked to provide compliance standards and oversight of the Acts with the ultimate goal to protect consumers.
Mike Ditka kicked off Sage Summit 2016 today by huddling the Sage Executive team and welcoming more than 2,000 Sage Partners to Chicago. RKL eSolutions is here along with more than 100 of our customers and prospects to learn how Sage is transforming its products and partner programs to drive growth into the future.
What differentiates Sage from the competition?
Sage is the only publisher in the world with business applications covering the lifecycle of business; from start-up through scale-up to enterprise. Sage offers freedom of choice and solution growth paths for companies with solutions from Sage Live to Sage X3.
Sage introduced Sage 100c with its 2016 release. Sage 100c presents a simplified, modern user interface (UI) on a subscription-based price model. Sage 100c is still deployed on-premise but it’s UI was developed with web deployment in mind in future releases. Sage 100c includes 25 enhancements along with the refreshed user interface that delivers:
- Easier navigation and tools to personalize the desktop themes
- Web interconnectivity to other Sage service solutions
- Business Insights Dashboard improving access to data for critical decision-making(sample screen below)