Founded in 1999, The Joint Chiropractic, now with over 900 locations in the United States, set out to revolutionize the chiropractic industry by making care more accessible and affordable through a unique business model. This model includes a no-appointment policy, extended hours, and a membership system that eliminates the need for insurance, attracting a broad patient base and franchise interest. By 2024, The Joint had treated over 14 million patients, solidifying its position in the $20 billion chiropractic industry.
As the company expanded, its financial planning processes, primarily managed through Excel, became more cumbersome and less efficient. Slow file load times and version control issues, among other limitations, in Excel forced strategic decision-makers to work with stale and limited data, slowing response times and preventing detailed analysis. Recognizing the need for a more scalable solution, The Joint turned to Workday Adaptive Planning, a cloud-based financial planning tool. This transition was facilitated by our in-house Enterprise Performance Management team, whose support ensured the system was customized to fit The Joint's specific needs, allowing for a smooth transition from Excel.
Workday Adaptive Planning gave the Joint access to advanced features, including real-time data access, automation capabilities, and enhanced collaboration. The tool's flexibility allowed the finance team to maintain a familiar structure while improving their processes. The implementation process took about four months, including training sessions to ensure the team was confident with the new system. The transition eliminated the frustrations associated with Excel, allowing the finance team to focus on strategic decision-making based on real-time accurate data.
Beyond improving day-to-day operations, Workday Adaptive Planning allows The Joint to better predict expenses, investments, and long-term growth. The ability to model different financial scenarios provides greater certainty in planning for the future. Since its implementation, the tool has significantly improved financial planning and decision-making processes, reducing errors and saving time. The Joint is confident that Workday Adaptive Planning will support its continued expansion, ensuring informed decision-making and sustainable growth.