Sage 100 v2025: Resolution of Nuvei Click2Pay Enhancement Issue

Review and correct an issue with the Nuvei/Paya Click2Pay third party enhancement from Nuvei Commerce Suit/Paya, when used with Sage 100 Version 2025 PU1 / 7.40.1.0.

After installation and testing of a new option in Sage 100 v2025, the issue occurs. The new option referenced in Sage 100 v2025 is to increase the customer invoice numbers from 7 characters up to 20 characters. This is associated with the error.

When choosing to use the “Copy From” button the following error occurs:

Error: “Invoice 0000000000000XXXXXXX is not on file” occurs when using the Copy From function within Sales Order Entry to copy from Invoice History.

Where the Error Occurs:

1. Open Sales Order Entry, click the "Next Order No." icon to create a new sales order.
2. Click the "Copy From" button.
3. In the Copy From window and field click the drop-down arrow and select "Invoice History."
4. In the Copy From Number field, click the magnifying glass to select any invoice.
5. Note error “Invoice 0000000000000XXXXXXX is not on file” occurs.

Resolution of Click2Pay Error:

Nuvei has released a hot fix to resolve this issue in the Sage 100 v2025 data dictionary.

To run the hot fix utility, you need to do the following when all users are out of Sage 100 v2025:

1. Backup MAS90\PROVIDEX.DDE / DDF files
2. Copy the “FixInvHistDD” utility file to the MAS90\SOA directory.
   
3.  Within Sage 100, use FILE / RUN and type the below utility "SYZCON." 
   
4. At the console prompt, type the below RUN statement and press enter.
   
   • RUN “FixInvHistDD”
     
     
5. This message displays after pressing enter from above.
   
   

   Click NO if you have not saved the DDE/DDF files and go back to start.

   Click YES if you have saved the DDE/DDF files and it will FINISH.

6. Once it says it’s finished, type "BYE" to exit the utility.
   

7. Go back to Sales Order entry > Copy From button > Invoice History and enter an invoice number to insure you can now copy from any invoice from history.

If you have this issue or questions while resolving the enhancement issue, please reach out to RKL eSolutions for further assistance.

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