Subscription Service Plans

RKL knows that your Sage Intacct experience doesn’t conclude with your first month end close. In fact, your journey to optimization is just beginning as you become more familiar with the solution. Like any other asset, Sage Intacct requires a commitment of time and energy to yield returns that validated the project in the first place. The most successful Sage Intacct clients invest in education and continuous improvement. With quarterly releases, Sage Intacct is introducing new capabilities and usability enhancements at a rapid pace. To maximize your experience, RKL offers ongoing support plans that provide a higher level of service and collaboration than traditional time and materials billing models for ongoing training, report creation, daily support, and much more.

Our goal as your business partner is your successful project, to deliver an exceptional customer experience throughout our partnership and enthusiastic, satisfied clients. That’s why a Service Subscription Plan is so important. The right RKL Service Subscription Plan eliminates any guesswork on what you can expect from RKL, if you will be billed and for how much, regardless of the time it takes. RKL makes it easy for you to access our experts when you need it most. Apply our SOARING principles with a Subscription Plan to your post go-live implementation project to increase the odds of a successful and rewarding solution experience for years to come.

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Increased Engagement

#1 in Customer Satisfaction by G2

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Inclusive Plan Options

Benefits for Every Budget

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Predictable Monthly Fees

Eliminate the Time & Billing Model

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Questions & Support

Addressing your Questions & Options

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Subscription Levels

Customers can choose between one of three plan options




All support issues including escalation to Sage Intacct and case monitoring if required

Access to specialist to answer questions (limited to 15 min.)

Quarterly webinars to review features in new release

Year End Close Webinar

Annual 1099 processing support

Business review assessment

Discounts for services not covered by plan

Discounts to attend Sage Transform

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Everything in Standard


Access to specialists to answer questions (unlimited)

Assistance with correcting transaction posting errors (excludes bulk transaction fixes)

Training workshops for new users

Refresher training workshops as needed

Modifications to existing reports and dashboards

Support for custom integrations/development created by RKL

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Everything in Premium


Support for all custom integrations/development

Unlimited creation of reports and dashboards using tools included in your Sage Intacct subscription

Creation of new transaction definitions

Creation of and updating for forms

Assistance with master file or transactional data imports

Assist with new company set up

Assist with reconciliations

Assistance with process improvement within Sage Intacct

Creation of Smart Events or Smart Rules

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