Professional Services Gap International trusts RKL to help close the technology gap

For four decades, Gap International—a global management consulting firm—has partnered with leaders of some of the world's greatest corporations to reach their ambitions and outperform what's expected. The company works with executives to close the gap between where an organization is and where its leaders want and need it to be, always obsessed with the next level of performance.

The focus of the Gap’s approach is working with leaders to change the mindset of the organization—shifting mindsets to shift performance. Gap re-engaged RKL eSolutions to help them address some challenges they were facing with their business technology.

I just know that RKL’s got our best interest at heart… I've worked with a lot of vendors and in IT with different companies for 40 years. RKL eSolutions is among the best and highest in integrity”

-Kevin Muething, Director of IT

closing the technology gap

Gap International was using Sage 500 ERP with the addition of Business Insights to pull data from Microsoft Excel. Controller Yoana Dzubow had only worked with Sage 500 for a year, but expressed a few drawbacks with the system. “The Charts of Account was extremely long because we would use a different accounting string for the product, the division, the location, etc. The analytics were also a challenge because the accounting software had to be connected into a different source, and many times the connection was interrupted.” Dzubow went on to explain that the reports were rigid when presented. She spent a significant amount of time reclassifying data.

On the IT side, Director of IT Kevin Muething saw challenges with the on-premises nature of Sage 500. “The issues with doing upgrades and patches to the system became more and more involved. As a company, we wanted to eliminate that kind of work for ourselves.” These challenges, combined with the desire to move off a server, are what ultimately led Gap to begin to consider alternatives.

Having already been through a migration from MAS 90 to 500 with RKL, the Gap team reached out for advice on how to move on from Sage 500. The consultants at RKL suggested Gap start researching Sage Intacct. What they found was appealing. “We were looking at Sage Intacct and saw the all features and functions available. We concluded that it was going to solve a lot of pain points, and we would get to stay with RKL, so it was a very easy choice to make,” said Muething.

accelerated business processes with sage intacct

After implementing Sage Intacct, Dzubow explained it’s impact on daily activities. “For me, it's the efficiency of work and the reporting. I can create custom reports and get the exact information I want. The manipulation of data, and how to get to the source, are much easier.”

Moving off a server has also removed a huge burden from the IT department. Muething said, “It's a cloud-based environment, so we no longer have to worry about making sure the desktop and laptop machines that the Finance Team is using have the right version of the client, along with all of the right patches. This is a big plus.”

Gap also appreciates that Sage continuously updates and improves Intacct with quarterly releases. “Four updates are released automatically every year, with everything that you need. They constantly work on it with new features for new modules. It’s well-rounded and a lot easier,” said Dzubow.

an impactful relationship built on trust and integrity

Gap International’s Finance and IT Teams have experienced positive change since the implementation of Sage Intacct. Muething said, “We're doing everything we need to do more efficiently. We need to be able to give the leadership of the company very quick and accurate updates in one picture, and we can with Sage Intacct.”

Muething credits the RKL team and leadership for their trusted insights on the best ERP for Gap International. “I just know that RKL’s got our best interest at heart… I've worked with a lot of vendors and in IT with different companies for 40 years. RKL eSolutions is among the best and highest in integrity.”


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