Software & Tech Support
RKL eSolutions offers technical support services to assist you with functional and technical assistance when you need it most. Our team is organized by software solution and technology with individual expertise so you know you’re getting a dedicated, experienced professional.
In the rare instance that our team cannot resolve your inquiry, our escalation process includes direct Manufacturer escalation and/or collaboration with our Custom Development team, Infrastructure team, and broader Consulting team.
Support services are billed on a Time & Materials basis but Monthly and Annual Support Plans are available depending on your specific requirements and capabilities.
Other Help Desk benefits and expertise:
- Troubleshooting errors and issues
- Report writing design and edits
- How-to assistance on various tasks
- Software installation, patching, and registration
- User security setup
Support Hours and Contacts
We offer phone and email support from 8a-8p ET Monday – Friday.
Main Phone : 717-735-9109
Toll Free : 888-222-8827
General support firstname.lastname@example.org
Product inquiries, upgrades, integrations, and consulting email@example.com
eBusiness Suite questions and support firstname.lastname@example.org
All billing, invoice, and payment inquiries email@example.com
Support renewal questions firstname.lastname@example.org