RKL Help DeskSoftware & Tech Support

RKL eSolutions offers technical support services to assist you with functional and technical assistance when you need it most. Our team is organized by software solution and technology with individual expertise so you know you’re getting a dedicated, experienced professional.

In the rare instance that our team cannot resolve your inquiry, our escalation process includes direct Manufacturer escalation and/or collaboration with our Custom Development team, Infrastructure team, and broader Consulting team.

Support services are billed on a Time & Materials basis but Monthly and Annual Support Plans are available depending on your specific requirements and capabilities.

Other Help Desk benefits and expertise:

  • Troubleshooting errors and issues
  • Report writing design and edits
  • How-to assistance on various tasks
  • Software installation, patching, and registration
  • User security setup

Support Hours and Contacts

We offer phone and email support from 8a-8p ET Monday – Friday.

Phone Support:
Main Phone : 717-735-9109
Toll Free : 888-222-8827

Email Support:
General support support@rklesolutions.com
Product inquiries, upgrades, integrations, and consulting sales@rklesolutions.com
eBusiness Suite questions and support ebusinesssuite@rklesolutions.com
All billing, invoice, and payment inquiries finance@rklesolutions.com
Support renewal questions renewals@rklesolutions.com