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Outsourced Technology Support Managed IT Services

What is a Managed Services Provider for IT?

In a nutshell, a Managed IT Services Provider (MSP) acts as an outsourced IT team for your business, either completely or supplementally. For medium-to-large businesses, this often means providing helpdesk and system-monitoring functions, allowing internal IT to focus on strategic technology initiatives. For smaller businesses, this could mean acting as the entire IT function or supporting a very in-house small team.

Why businesses outsource IT

Choosing an IT  service package allows in-house IT teams to redirect their time to business-building activities and reduces labor costs. This strategy allows businesses to maintain compliance and security while accessing top-notch IT Professionals through controlled, predictable pricing. From responsive help desk support and proactive system maintenance to backup and disaster recovery, network management, and cybersecurity services, a professional MSP can  help reduce downtime, strengthen security, and keep your team productive, without the cost and complexity of building a large internal IT department. 

What’s included in managed IT support?

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Helpdesk Support

Provides employees with reliable day-to-day IT support by resolving hardware and software issues.

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Network Management

Managing all aspects of the network so business systems remain accessible.

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Cybersecurity Services

Identify threats, reduce employee-related risk, and respond more quickly to suspicious activity.

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Backup and Recovery

Protect the business from data loss by continuously managing critical information.

Strategic Consulting
Fractional CISO

Need to build out your cyber strategy and security controls?

The RKL LLP team offers a fractional Chief Information and Security Officer service to proactively manage your cybersecurity risks and ensure you are educated, trained and invest in the most important internal controls for your organization. Their experts are positioned to act as your outsourced information security team, allowing you to focus on other organizational needs while we do the cybersecurity heavy lifting.  

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Our Team's Expertise

Extensive Systems Integration Experience – We’ve been “through it all”. Our experienced consultants have worked with companies and networks of varying sizes, complexities and requirements.

Vendor Agnostic – Nearly every vendor has a solution that could work for your company – how do you pick the right one? Having a consulting group that works with all major vendors ensures you can get exactly what you want, not just what is on sale.

Understanding – One piece of your network can impact all the other parts. Our consultants have a deep understanding of many different systems and architectures. We are able to help you find the correct solution, without any catches.

Solution Driven – Buying a new piece of technology does not guarantee a working solution. Our consultants look at the big picture and help you implement a solution, not a product.

Technologies we specialize in:

  • Microsoft Active Directory
  • Microsoft Exchange & Office 365
  • Virtualization with VMware ESXi and Microsoft Hyper-V
  • Cisco & Meraki Routers, Switches, Wireless systems
  • SAN solutions from Dell EMC & HP
  • Barracuda & Datto Backup Solutions
  • Cybersecurity

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RKL eSolutions White Logo

Advisors for technology.
Save time and accelerate sustainable growth with our array of business management software and IT solutions. 

Corporate Headquarters

1800 Fruitville Pike, PO Box 8408
Lancaster, PA 17604

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Phone
(717) 735-9109 | (888) 222-8827
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