RKL Help Desk Software & Tech Support

RKL eSolutions offers technical support services for Sage ERP, software integration, and IT services to assist multi-entity organizations  with functional and technical assistance across their finance tech stack at all levels of the organization. Our team is organized by software solution and technology, with individual expertise to ensure that each ticket is answered by the expert most qualified to help. 

In the rare instance that our team cannot resolve your inquiry, our escalation process includes direct Manufacturer escalation and/or collaboration with our Custom Development team, Infrastructure team, and broader Consulting team.

Other Help Desk benefits and expertise:

  • Troubleshooting errors and issues
  • Report writing design and edits
  • How-to assistance on various tasks
  • Software installation, patching, and registration
  • User security setup
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Sage Intacct Support

Sage Intacct Annual Support Plans are available at three different tier levels. Clients not opting into a support plan support services are billed on a Time & Materials basis.

Sage Intacct Service Plan Subscriptions
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Sage X3 ERP Support

Support services for Sage X3 are billed on a Time & Materials basis with clear scoping and service level agreements in place for every client interaction.

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Sage 100 ERP Support

Sage 100 Annual Support Plans are available at three different tier levels. Clients not opting into a support plan support services are billed on a Time & Materials basis.

Support Reseources at RKL eSolutions

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Sage Release Webinars

Our Sage ERP helpdesk team is here to ensure that our clients are prepared to optimize every new product release. Our in-house Sage Intacct consultants host quarterly webinars to educate our clients on what’s new in Sage Intacct, along with tips and tricks to leverage each new release. 

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Sage Product Newsletters

Clients using Sage Intacct, Sage X3, Sage 100, Sage 100 Contractor, and Sage 300 CRE, receive 3-4 newsletters per year with product information and featured how-to blog posts to help them get the most out of their Sage ERP investment.

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Comprehensive Sage Product Blog

Every week, our blog is updated with tips, tricks, and how-to guides for each product, written by the same consultants who manage our Sage ERP helpdesk.  

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Sage ERP Period-End Webinars

The Sage X3, Sage Intacct, Sage 100 and Sage 300 CRE consulting teams each host a period-end close webinar in December for in-cycle first-timers and clients that need a refresher.