Professional Services National Auto Lock Finds the Key to Success with Sage 100
National Auto Lock Service, Inc. (NAL) was founded in 1994. They offer a large supply of products for the automotive locksmith and security profession market. With over 20 years of experience in the locksmith & automotive industries, NAL has established itself as a premiere source for locksmithing tools and products.
“This process has eliminated the double entry of orders and information between our e- commerce site and the accounting system. It has reduced errors and a number of lost orders. It is a night and day difference between our old process and the new process.”
—Michael Hyde, founder
MULTIPLE CHALLENGES INTO ONE SOLUTION
NAL needed a solution that was fully integrated, where the data flows seamlessly between their e-commerce site and their back-end accounting system. They were manually rekeying their web orders into their Sage Business Works accounting system and manually processing their customers’ credit card orders. Included on their list of concerns that had to be addressed was PCI compliant requirements for credit card processing and a better understanding of their inventory demands and forecasting.
IMPROVING BUSINESS PROCESSES
NAL turned to RKL , who implemented Sage 100 ERP. With custom integrations that pulled their web orders and automatically inserted them as Sage 100 sales orders, the NAL team no longer needed to spend time rekeying. Along with this integration, NAL added Sage Payment Solutions to handle their credit card needs. With Sage Payment Solutions, pre-authorized web orders are brought into Sage 100 and the customers’ credit cards are charged upon invoicing. RKL also automated the push back of the shipment tracking number to NAL’s e-commerce site and updated the orders as shipped. Working alongside their inventory
planner, RKL was able to enhance their Materials Requirement & Planning (MRP) report.
POST IMPLEMENTATION BENEFITS
By placing a computer at their front desk and encouraging walk-in customers to order front via their e-commerce store, NAL reduced the time spent processing walk-in orders by 60%, allowing their team to focus on fulfilling existing orders. Since the orders are integrated into Sage 100, the customer’s orders are processed seamlessly while they wait. Sage 100 gave NAL the platform to eliminate duplicate work, increase efficiencies, streamline business processes, and take advantage of total solution