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Are You Getting Value From Your Sage Business Care Plan?

Sage Business Care Plan

Have you ever opened your annual Sage Business Care invoice and wondered, “What am I getting for this <fill in the blank>?”.  The problem is, few customers are aware of the benefits included in the Sage Business Care Plans and even fewer use them. Here are some tips to help you maximize the value of your plan.

  1. Stay current. Sage frequently releases product updates, fixes, service packs, security patches, and usability enhancements that have been thoroughly tested. Select plans that include Upgrade Planning Assistance.
  1. Contact Sage Support. Even the most basic plan includes direct access to Sage Help Desk technicians for support. You’ve paid for it - use it when you need it!
  1. Access Live Chat (available for selected products) – Connect with a Sage Support team member in real-time. Online chat support is an excellent choice for "quick questions" and lower-complexity issues.
  1. Attend Sage Summit. Some plans include cost-saving offers to attend Sage Summit, the annual customer conference for Sage ERP customers. Network with Sage employees and other customers to learn more about the products you use every day.
  1. Submit Enhancement ideas and vote. Customer demand drives product development. Have a suggestion or usability idea? Submit your request and review other entries, then vote to influence future roadmaps.

Sage 100 Customer Ideas Portal
Sage 500 Customer Ideas Portal
Sage X3 Customer Ideas Portal

  1. Learn more with SageU. At the online Sage University (SageU), there are hundreds of AnyTime Learning classes, prerecorded sessions, and curriculum intended for new and expert users to help customers improve operational effectiveness.
  1. Familiarize yourself with Sage Knowledgebase. Looking for a resolution or a product tip to help with a tough problem? Access the improved Sage Knowledgebase to search by product and capability across several types of content including blogs and videos.
  1. Network with other users. The online support communities at Sage City are available 24/7. Product support forums are an excellent place to search for solutions, ask questions, get answers, and share knowledge and experience.
  1. Save Money on Product Purchases. Gold plan subscribers are eligible for discounts on additional products and user license purchases.

Sage Business Care plans deliver real value for Sage ERP users but you have to know when and where to look.

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Walt Goodfield

Written by Walt Goodfield

Walt is based in Cleveland, OH and has been selling, implementing, and supporting ERP software for over 25 years. Currently, he is the Chief Business Officer at RKL eSolutions, driving revenue growth through customer acquisition and strategic business partner alliances.