RKL eSolutionsBlogs

Back to Basics: What is CRM?

By now, all of us have heard about “Customer Relationship Management” (CRM). But not everyone understands what CRM software does or what it means for your business. So let’s go back to basics and explain what CRM is exactly.

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Tagged With: Sage CRM

ERP vs CRM: What’s the Difference?

If you’re reading this newsletter, you’re probably already familiar with what ERP does. But as a relative newcomer to the business software landscape, some are still figuring out what CRM can do for your business and how it’s different than the ERP .

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Sage CRM Your Swiss Army Knife

Your Swiss Army Knife in the Front Office Sage CRM is known for helping you organize and streamline sales activities like managing contacts and appointments or creating quotes and orders. But many don’t realize that it’s also highly adaptable - like .

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Tagged With: Sage CRM

SAGE CRM: Tapping Cost Savings & Hidden Revenue

Over the last decade, CRM software has really come a long way. In the early days, some thought of CRM as nothing more than a contact database on steroids.  But today’s CRM software automates everything from sales and marketing to customer service .

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Tagged With: Sage CRM

SageCRM.com is Retiring at the End of August

Last year, Sage announced the planned retirement of SageCRM.com ‐ a hosted version of the Sage CRM product. With product retirement just around the corner, we’ll take a look at what it might mean for SageCRM.com customers.

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Sage CRM: 4 Ways to Find Information

  What good is capturing and organizing all that data in Sage CRM if you can’t find the right information when you need it?  Let’s take a look at 4 easy ways to find the right data, quickly and easily, in Sage CRM.

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Tagged With: Sage CRM, How-To

Introducing Sage CRM 2019 (Release 1)

Sage CRM 2019.1 is now available. Following a 3-year roadmap that sets the development path through 2021, this release focuses primarily on incremental improvements and enhancements of existing features. Here’s a closer look.

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Tagged With: Sage CRM

Using Sage CRM with Your Phone System

Did you know that Sage CRM can work hand-in-hand with your phone system? It’s called Sage CRM CTI - short for Computer Telephony Integration - which extends core CRM functionality so that sales, customer service, and support reps are even more .

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Tagged With: Sage CRM, How-To

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