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How to Unapply Credits from a Posted Invoice in Accounts Receivable

Has this ever happened to you? You're working on multiple invoices and realize that you applied a credit to the wrong invoice. Don't worry, it's nothing to sweat over. In Release 3  of Sage Intacct 2021 (not to be mistaken with the current release 2021.4), Sage added a new functionality which provides users an easier option for correcting applied credits.  Users are now able to unapply credits from a posted invoice in accounts receivable.

Before taking steps to unapply any credits, there are permissions setup which are required:

  • Account Receivable
  • Posted Payments
    • List and View


Now you're able to unapply a credit from a posted payment which I will explain in this example. I have applied a credit of $100 to an open invoice for $100 with a $0.00 payment.

Receive Payment Screen - credit applied-1

Next, I will walk through un-applying the entry above:

  1. Go to Accounts Receivable > All > Payments > Posted Payments
  2. Find the Payment you want to change
  3. Click on the 'Unapply' option

    Posted Payments - unapply-1
  4. Choose 'Reverse the transaction on date' option in the top portion of the page - this is to reverse the payment
  5. DO NOT CHECK THE BOX at the bottom section of the page where it says "Select the items you want to reverse..." - THIS WILL REVERSE THE INVOICE. 
  6. Click 'Submit'
    Transaction Reversal Date

The Posted Payments will show the records as "Reversed" and "Reversal". At this point the credit is available and can be applied again.

Posted Payment - credit unapplied


Don't hesitate to reach out and ask us any questions you may have, it's what we're here for!

LeeAnn Segan

Written by LeeAnn Segan

LeeAnn Segan is an ERP Support Specialist with RKL eSolutions LLP. She supports Sage 500 ERP and Sage X3. LeeAnn specializes in the financial and distribution modules. Her background includes managing distribution and warehousing for ecommerce based companies. When not working, LeeAnn enjoys working out, volunteering with groups that support special needs, and spending time at the beach with family and friends.