RKL eSolutions Blog Trends and Insights

Introducing Sage CRM 2019 (Release 1)

Sage CRM 2019.1 is now available. Following a 3-year roadmap that sets the development path through 2021, this release focuses primarily on incremental improvements and enhancements of existing features. Here’s a closer look.

Enhanced CRM Features

While Sage CRM 2019.1 doesn’t appear to deliver any blockbuster NEW features, the latest release does deliver a nice range of enhancements to existing features in various areas of the product.

In the Calendar - which has significantly transformed and improved over the last several releases - you can now view a complete list of all your tasks and appointments in:

My CRM > Calendar List.

Now when you access Sage CRM using Microsoft Internet Explorer, you can use the ActiveX Document Drop to attach documents to custom entity records.

When it comes to Email, you can now use the Outlook Plugin to file emails where the To and/or From field is empty.  Previously, an error would occur if either of those fields were empty.

Quick Find has been optimized for a scenario where a system administrator adds more entities to the Quick Find index and they are immediately available in search results. Previous versions may have shown incomplete search results in this scenario.

Based on feedback, improvements to Sage CRM Reports include chart points that have been made larger and are no longer connected by straight lines.

Lastly to enhance system security, new and amended user passwords will implement Bcrypt encryption technology which generates hashes and optimizes password strength.

Sage CRM Help Center

Getting you up and running quickly and answering product questions as they come up seem to be an intentional focus evidenced by the refreshed eLearning and updated User Assistance sections of Sage CRM. And as part of that goal, the Sage CRM Help Center at Help.SageCRM.com has been updated and provides easy access to:

Help and Guides - including release notes by version, user guides, administrator documents, helpful workbooks, and detailed software requirements specifications.

Integrations - documents and guidance for integrating Sage CRM with other applications. 

Videos - deep-dive technical videos for things like Setting Up and Using Sage CRM Mobile, Installing the Classic Outlook Plugin, Setting Up New Users, and more.

Upgrading Sage CRM

Sage CRM 2019.1 (Release 1) is now available for download. Be sure to contact us if you’ve customized your system, are integrated with other applications, or just need a little help upgrading to the latest version.

Tags: Sage CRM
RKL Team

Written by RKL Team

Since 2001, RKL eSolutions has helped growing companies maximize their technology resources and investment. Over the years, we have helped hundreds of small and medium sized businesses as their strategic business partner. We specialize in the needs of Entertainment, Software & SaaS, Professional Services, Manufacturing, and Non Profit organizations. Our experienced consultants have a passion for making every facet of your business successful and are intent on building a long-term relationship with every client.