Sage Payment Services is a vital solution to accept credit card payments for customers using Sage 100 ERP. If an interruption occurs, it might mean a poor customer experience or worse yet, a lost sale.
RKL eSolutions has documented two reported errors along with easy resolutions to keep your sales operations running smoothly.
Challenge 1: Error 64
Sage 100 ERP customers that need to delete, or change, the primary credit card after Sales Order entry have reported an ‘Error 64’ message. Unfortunately, the error restricts the Sales Order from being saved and the Sales Order must be re-entered.
Solution: Uninstall Sage Exchange on the given workstation(s), then use the following link to reinstall: https://www.sageexchange.com/install.
We’ve found that with the most current release of Sage Exchange, the issue seems to be resolved completely. Don’t worry about all the download link options presented on the page - just scroll to the bottom of the page and click NEXT, then INSTALL.
Challenge 2: Terminal Services Multiuser Access
For clients using Sage Payment Services and terminal services or Citrix, there is a restriction on multiple users accessing the Sage Payment Services portal for credit card processing via Sage 100 ERP.
Solution: Log on to the terminal server as the given user and manually install Exchange. You will need to do this for each user that utilizes the credit card processing. The installation creates a local account instance which will process the transactions properly and remains compliant with regulatory requirements.
We understand that great customer service is the lifeblood of every successful business. Nobody wants to experience problems with Sales Order entry or accepting payment from a customer. If you need help with Sage Payment Services for Sage 100 ERP, contact us and we can help you optimize the solutions, keeping you and your customers happy!
