Read the Bank Reconciliation - Creation and Matching blog series:
Blog #1: Understanding bank rules in Sage Intacct
Blog #2: How to create effective Sage Intacct creation rules
Blog #3: How to Set Up Matching Rules in Sage Intacct
If a transaction is missing or a rule does not trigger, review the following common issues.
A Transaction Is Missing from the Bank Feed
If a transaction does not appear in the bank feed, check whether the feed was ignored. The transaction may also require manual matching.
A Creation or Matching Rule Does Not Trigger
If a rule does not work as expected, check for:
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Extra spaces in the filter
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Use of Equals when Contains may be more appropriate
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Differences in capitalization for a case-sensitive description
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A general ledger account that does not allow direct posting
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A transaction template that is missing a required dimension
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A rule that is too general
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An incorrect debit or credit transaction type
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A missing or inappropriate posting-date filter
Review the actual information received from the bank and compare it with the rule criteria.
The Bank Feed Is Disconnected
A Sage Intacct bank feed may disconnect because of:
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Connection token issues
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A new administrator
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Password changes Creation and Ma...s (1).xlsx
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Review any recent changes to the bank connection or user credentials when troubleshooting a disconnection.
Transactions Do Not Match Automatically
If transactions remain unmatched, review the amount, date, description and document number used by the rule.
Matching only by amount may not provide enough information when several transactions have the same value. Consider adding more specific filters or adjusting the posting-date range.
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