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How to Handle "CHQNUM [CHN]" Error when Cancelling a Payment or Receipt in Sage X3

During payment and receipt entry a user may utilize the check number field for tracking and auditing purposes. This field is controlled by the checkbook functionality parameter in Sage X3. The ‘Check number’ field is controlled by the managed checkbook within Sage X3 which is an optional setup.

CHN Error 2.1-1

If the check number does not exist in the checkbook, you will encounter this error when attempting to run an accounting cancellation against the payment / receipt.

CHN Error 2.2

The following steps provide two workarounds if the user encounters the “CHQNUM [CHN]” error:

  • Add the check number to the bank’s checkbook:
    1. Go to Common Data > BP Accounting tables > Bank accounts.
    2. Select the Bank from the left list.
    3. Click on the ‘Checks’ tab or the ‘Checks’ anchor (in V12).
    4. Click on the ‘Checkbook’ icon.CHN Error 2.3
    5. Add the check number in the ‘First check no’ field and enter 1 in the ‘Number’ field.
    6. Save.

CHN Error 2.4-1

7.    Run the accounting cancellation again.

**If you still receive the error use the additional steps to resolve.

  • Temporarily disable checkbook management.
    1. Go to Setup > General Parameters > Parameter Values
    2. Select Chapter = TRS, Group = BNK
    3. Click the Actions icon and select ‘Detail’.

      CHN Error 2.5-1
    4. Update the CHQCT Parameter value = No.
    5. Save and exit.

      CHN Error 2.6
    6. Run the accounting cancellation.
    7. Update the CHQCT parameter = Yes using the steps above.Temporarily disable checkbook management.


Still have questions or need help resolving the this issue?

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Tagged With: Sage X3, How-To
LeeAnn Segan

Written by LeeAnn Segan

LeeAnn Segan is an ERP Support Specialist with RKL eSolutions LLP. She supports Sage 500 ERP and Sage X3. LeeAnn specializes in the financial and distribution modules. Her background includes managing distribution and warehousing for ecommerce based companies. When not working, LeeAnn enjoys working out, volunteering with groups that support special needs, and spending time at the beach with family and friends.

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