Do you find it difficult to keep track of your collections? Fret not! We have some amazing tips that can be used with Standard Intacct. Managing collections can be tedious, but with these tips, you can streamline the process and get back to other important tasks.
Enter Collection Notes
The first step is to enter collection notes in the customer file using collaborate or custom fields. This way, user-defined fields can be created for notes, and you can choose when to assign a follow-up date. The action 'Collaborate' can be used to track notes, and it automatically stamps each entry with the correct date and time. This feature can also alert other team members that an action is needed, making it an efficient way to stay on top of your collections.
By adding these notes, you can create a custom view with the collections fields, and then filter to show the customers with balances on their accounts. This will enable you to easily keep track of who needs to be followed up on and who has already been contacted.
Resending Invoices to Customers
If you'd like to re-send outstanding invoices to your customers through a PDF, go to Order Entry > Print. We recommend creating a custom email specific for collections that would be different than sending original invoices. (To create a custom email, go to Company > Email Templates.) Make sure the following are reviewed before sending:
- Enter date range to include older invoice dates
- Check 'Previously Sent'
- Check 'Unpaid Only'
- Enter minimum amount to exclude zero or small amounts that should be written off
Feel free to reach out and ask us any questions you may have with your collections!